Refund and cancellation terms for IntoBlocks subscriptions and one-time Credit packs.
2026/09/19
NOT AN OFFICIAL MINECRAFT PRODUCT OR SERVICE. NOT APPROVED BY OR ASSOCIATED WITH MOJANG OR MICROSOFT.
IntoBlocks is preparing to launch the Starter, Creator, and Studio subscriptions, one-time Credit packs, and custom Enterprise offering listed on our Pricing page. Production payment approval and activation are pending; purchases will open when the production checkout is enabled. This Refund Policy governs those purchases once available. It should be read together with our Terms of Service and the terms shown at purchase.
Nothing in this Policy limits refund, cancellation, or withdrawal rights that cannot be excluded under applicable law.
IntoBlocks is operated by CURIOMIND LTD, at 71-75 Shelton Street, Covent Garden, London, United Kingdom. CURIOMIND LTD is responsible for the IntoBlocks Services and related support and purchases. Contact support@intoblocks.app; Mojang and Microsoft do not provide support for IntoBlocks.
An active checkout will identify the product or service, price, applicable taxes, included Credits or usage, expiration rules, and any special cancellation or refund terms. A listed price or purchase button alone does not create a payment obligation while production checkout is unavailable. The selected product and billing terms must be confirmed before payment.
IntoBlocks Credits pay for IntoBlocks-provided AI processing, task execution, computation, storage, preview, and export services. They are not Minecoins, Minecraft currency, cash, or an official Mojang or Microsoft product.
You may request a refund within 10 calendar days after a purchase. Submitting a request within this period does not guarantee that every charge is refundable: successfully completed generation, consumed Credits, assisted work already performed, and non-refundable third-party costs remain subject to the rules below.
The 10-day window applies only to our additional commercial refund policy. It is not a deadline for reporting incorrect charges, defective or undelivered Services, or exercising statutory cancellation or other consumer rights.
Where UK distance-contract cancellation rights apply, consumers generally have 14 calendar days from conclusion of a service or non-tangible digital-content contract to cancel. Other jurisdictions may provide different or additional rights. Missing required cancellation information may extend the applicable period. We will apply the rights relevant to your purchase rather than substitute our 10-day commercial window.
If you expressly request that a service begin during the cancellation period, a cancellation may require payment proportionate to the service actually supplied, but only where the required information and request have been obtained and the law permits. The service cancellation right is lost on full performance only when the required express request and acknowledgment were obtained. For digital content supplied without a physical medium, loss of the withdrawal right on beginning supply requires the legally required prior express consent, acknowledgment of that loss, and contract confirmation. Accepting general Terms, using Credits, or receiving a successful task status alone does not establish these conditions.
If the required conditions are not met, we will not rely on an early-performance or digital-content exception. A lawful monetary refund will not be replaced with Credits or a rerun without your agreement. Statutory refunds will be made within the applicable legal deadline; for a covered UK cancellation of services or non-tangible digital content, this is generally within 14 days after we are informed of cancellation.
The current Build Mode is designed to calculate usage after successful generation from actual agent-provider usage. We do not intend to deduct generation usage when a request fails before successful completion.
Under the additional commercial refund policy, correctly charged generation that supplies the agreed service is normally non-refundable after completion. A change of preference alone does not qualify. However, consumed compute or a successful task status does not prove that we delivered the service as described. Missing or corrupt deliverables, failure of expressly supported compatibility, and other failures to meet the agreed service or applicable statutory standards remain eligible for investigation and the remedies required by law, including repair, repeat performance, price reduction, or refund as applicable.
We may restore Credits, rerun a task, or issue a full or partial refund when:
A task blocked because the User Input violates our Terms or another person's rights may be ineligible for a refund to the extent costs were already incurred and the law permits.
Unused purchased Credits are generally eligible for refund when the request is submitted within 10 calendar days after purchase. An approved refund may be limited to the unused purchased Credit balance and adjusted for non-refundable costs to the extent permitted by law and disclosed at purchase.
Free, promotional, trial, registration, or bonus Credits have no cash value and are not refundable or transferable unless applicable law or the promotion terms require otherwise.
Starter, Creator, and Studio subscriptions renew monthly or annually according to the interval selected at checkout. Annual plans are charged for the full year and issue all annual Credits after payment. Cancel renewal through the subscription management controls in your account or customer portal, or email support@intoblocks.app before the next renewal. If online controls are unavailable, email us. A timely request stops the next renewal; an erroneous subsequent charge will be corrected.
Ordinary cancellation stops future renewal and normally leaves plan access available until the end of the paid period. It does not automatically refund the remaining period, but the unused-Credit policy in Section 4, remedies for incorrect or defective service, and statutory cancellation rights still apply. Where a refund is due, it is calculated against the actual amount paid, including any annual discount, rather than a hypothetical monthly price. Issuing annual Credits upfront does not by itself establish consumption or remove refund rights.
One-time packs do not renew. First Project Pack Credits are valid for 60 days from issuance; Starter, Creator, and Studio Pack Credits are valid for 365 days. Cancelling a separate subscription does not shorten those periods. Expiration does not remove statutory remedies or justify keeping an incorrect charge. Approved refunds may remove the Credits corresponding to the refunded purchase so they cannot also be spent.
Enterprise purchases follow the written offer for scope, billing, delivery, and cancellation. Any agreed project-specific terms remain subject to mandatory rights and must be provided before purchase.
Email support@intoblocks.app from the address associated with your account and include:
Do not send full payment-card numbers, passwords, or authentication codes. We may request reasonable information to verify account ownership, investigate the transaction, or prevent fraud.
We will acknowledge and review requests within a reasonable period. We do not promise a fixed seven-business-day completion period because timing may depend on the payment provider, bank, facts of the request, and applicable law.
You may cancel using any clear statement sent to the email or postal address above; you do not have to use a particular form. An optional cancellation form is:
To: CURIOMIND LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom; support@intoblocks.app. I/We give notice that I/We cancel my/our contract for the following service or digital content: [description]. Ordered on: [date]. Consumer name(s): [name]. Consumer address: [address]. Date: [date]. Signature(s): [only if sent on paper].
An order identifier helps us locate a purchase but its absence does not invalidate an otherwise effective cancellation notice. The timing of a valid cancellation notice, not the date our review finishes, determines whether it was submitted in time.
Approved monetary refunds are normally returned to the original payment method where supported. Processing time after approval is controlled by the payment provider, card network, bank, and region. Credits restored for a generation error are returned to the applicable IntoBlocks account.
Taxes, currency conversion, processor fees, or other deductions will be handled according to applicable law and the purchase terms. We will not deduct an amount where doing so is prohibited.
Please contact us first so we can investigate a billing problem. This request does not waive your right to contact your bank, payment provider, or consumer authority.
We may temporarily restrict affected Credits or paid access while investigating a chargeback, reversal, payment failure, unauthorized payment, or suspected fraud. We may terminate accounts used for fraudulent purchases or abusive disputes, but we will not penalize a good-faith exercise of a lawful payment or consumer right.
We may update this Policy before or after paid Services launch. The policy and checkout terms accepted for a purchase will govern that purchase unless applicable law requires otherwise. We will update the date above when this Policy changes.
Refund and billing questions may be sent to support@intoblocks.app.
